Action Update Newsletter

Spot Deliveries Under Scrutiny

Spot deliveries are under increased scrutiny following a petition earlier this year for the FTC to prohibit the practice. IADA’s long-standing advice is to avoid spot deliveries because of the risk they pose for dealers. Dealerships can reduce …

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Miscalculating Fees Comes with Consequences

Miscalculating your customers’ title and registration fees is a bad look for dealers and can have a series of unexpected and unwelcome consequences. Those include: The hassle of having to refund excess or collect shortages from your customer. …

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Delete Customer Data Stored In Vehicle Systems

Regardless of the legal requirements associated with protecting customer data, it is an IADA best practice that automobile dealers routinely check for and delete customer data contained in systems like navigation and entertainment systems, and hands-free telephone applications …

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Advertising Vehicles Not On Your Lot

Generally speaking, dealers shouldn’t advertise something for sale if it’s not on their dealership’s lot. There are, however, a few exceptions to that rule. If a vehicle is in transit, it’s okay to post the vehicle on the …

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