Action Update Newsletter

Erasing Ink Voids Document

There is no reason for an erasable pen to be used in an automobile dealership. Ever. Dealers who agree can stop reading now but should check to see if any erasable pens are in use in their dealership …

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Check License Prior to Test Drive

Before allowing someone to test drive a vehicle, dealership employees should verify that the person has a valid driver’s license free from any restrictions or make sure that they are complying with any restrictions. People with an SR-22 restriction should not …

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Check ARTS for Plate Renewal

Dealership employees should check ARTS to see if the customer’s plates are due for replacement every time plates are being transferred from a trade-in vehicle. Why? Iowa license plates are replaced on a rolling 10-year cycle, and when plates …

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Spot Deliveries Under Scrutiny

Spot deliveries are under increased scrutiny following a petition earlier this year for the FTC to prohibit the practice. IADA’s long-standing advice is to avoid spot deliveries because of the risk they pose for dealers. Dealerships can reduce …

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