News

Steering the Insured to Specific Body Shops

An insurance company cannot specify a particular body shop where repairs must be made, according to the Iowa Insurance Division. Iowa auto policies provide that the insurer will pay to repair or replace the vehicle. What the insurance …

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Odometer Repairs

Federal law provides that an odometer may be repaired or replaced so long as the mileage remains the same as before the service, repair, or replacement. The law goes on to say that if the odometer can’t be …

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Non-Itemized Shop Charges

It’s a best practice to price your service work to include all your costs. However, if you separately include additional fees on your repair orders, the issues to think about are: Did the customer know about the fee …

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Estimate Disclosure Law

The Estimate Disclosure Law (Iowa Code Chapter 537B) regulates repair estimates in two ways: All motor vehicle repair facilities must give customers an opportunity to get a written or oral estimate for service work over $50. All estimates …

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Hazmat Training

Every dealership needs to have at least one employee trained and certified for hazmat. Your parts counter staff are likely candidates, as are your drivers if they do your shipping. There are special requirements for training, packaging, marking, …

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Factory Audits

Under Iowa law, a manufacturer may audit for warranty claims and sales incentives for a period of 12¬†months from the date that the dealer submitted the claim. The time period does not apply in the case of fraud. …

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